FAQs

FAQ’S

HOW TO BUY

You just have to follow these steps:

• Choose The Category from Elira and Co. home page and Products from the Collection (garment type) will display.
• Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
• Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
• If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Place Order."
• Once you’ve entered your information, check that it’s correct and click "Continue to Shipping"
• Select a payment method i.e. COD or Paid through Credit card.

Note: For COD orders billing and shipping address should be the same.

• Click on “Complete order” to check out.

WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

As we are doing limited items for each design so first come first buy is our policy. If an item is sold out, you can request us to make your selected item in our size but it depends on the fabrics availability

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website.

HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at info@eliraandco.com

CAN I FIND OUT THE STATUS OF MY ORDER? 

Yes. Go to the orders placed section in my account and you will see the real-time status of your order.
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

Elira & Co. only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at info@eliraandco.com or you can file your complaint on our complaint form https://www.eliraandco.com/pages/complaint-form
If you were to, accidentally, receive an item that you did not order, please contact our customer service.