Exchange Policy

EXCHANGE POLICY:

HOW LONG DO I HAVE TO MAKE RETURNS?

The deadline for all returns is 14 Calendar days from the delivery date.

DO I HAVE TO PAY FOR RETURNS?

In-case you have received your exact order with correct items and sizes, you will have to pay the courier charges for all the returns to Elira & Co.

TERMS & CONDITIONS FOR EXCHANGE

If you wish to exchange any product of your order, please contact us by calling at 042-35810101 or by E-mailing us at info@eliraandco.com

Return products must be unworn, unwashed with original tags will be accepted

If your requested exchange item(s) are out of stock we will automatically email you a credit voucher for the returned item’s invoice value.

Please note courier charges will not be refunded.

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can share your queries or comments by calling @ +92-423-5810101 or by contacting us through the “Need Help” section in the website footer or by E-mailing us at info@eliraandco.com

DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?

You can make an online purchase as a guest, without having to create a user account in the online store. 
At Elira & Co. we recommend having a user account, as it will make shopping easier by saving an address book and your payment details. You also have a record of orders, returns and invoices.

HOW CAN I RECOVER A FORGOTTEN PASSWORD?

If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.

CAN I PLACE AN ORDER BY PHONE?

No. You will have to place the order online.

WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?

We offer the following payment methods: COD, VISA, MasterCard and Discount Coupons.

WHY WAS MY CREDIT CARD DECLINED?

Your card may have been declined for one of the following reasons:

• The card may be expired: check that your card is not past its expiry date.
• You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
• You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?

Contact your bank for more information. You can also contact our customer service department at info@eliraandco.com

WHERE CAN I RECEIVE MY ORDER?

You can receive it at a private address (Home, Work or a Drop Point)

HOW CAN I USE A DISCOUNT CODE?

Discount codes are entered just before completing payment and finalizing the order.

When you are at the payment stage, enter the code we sent you in the "Gift Card or Discount Code" field during step "3.Payment" and click Apply. You will then be able to see the discount reflected in the final purchase amount.

Don't forget that promotional codes have expiry dates, they may not be combined with other offers and they are valid exclusively for one use on the online store.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

It takes 3-4 business days for your order to be delivered at your doorstep.

HOW MUCH ARE SHIPPING COSTS?

PKR 250 will be charged on every order

WHICH COURIER WILL DELIVER THE ORDER?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.

WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?

You will receive an SMS from the courier stating the payable amount. Be sure to be present at home for self-collection. In case of absence, any designated person/ family member can receive the parcel.

IF I HAVE A CODE, IS THE DISCOUNT APPLIED AUTOMATICALLY?

Once you enter the code in the field "Discount code" and click on Apply only then you will see the discount reflected in the final purchase amount.

HOW CAN I FIND OUT WHEN THE NEXT PROMOTION ON https://www.eliraandco.com WILL BE?

We announce our promotions on the home page of our website and through social media, newsletters.

CAN I EXCHANGE AN ITEM THAT I BOUGHT DURING A PROMOTION?

No, unfortunately because we already have limited designs and it will be difficult to us to get returns during promotions.